The Office Coordinator at ANMC is a key leadership role, reporting directly to the owner. This individual is the face of the company, interacting with customers, clients, and staff daily, and performing a variety of essential functions. The Office Coordinator is responsible for inventory management, cash handling, reporting, and ensuring the seamless operation of the office. A subject matter expert in office procedures, the Office Coordinator also plays a critical role in cross-training staff, providing leadership, and mentoring direct reports.

Organizational Leadership:

• Oversee the day-to-day operations of the office, ensuring efficiency. Primary contact for the retail sales area.

• Implement and optimize organizational processes to enhance productivity and workflow.

• Manage inventory ordering, stocking, and reporting. Work with all team members to ensure sales goals are met or exceeded on a regular basis.

Team Management:

• Lead and mentor direct reports, providing training, performance reviews, and opportunities for growth.

• Identify staff development needs, offer feedback, and monitor progress.

• Foster a positive and collaborative work environment, promoting a strong team culture.

Customer Relations & Office Operations:

• Serve as the primary point of contact for customers and clients, delivering exceptional customer service.

• Manage the opening and closing of cash drawers and maintain accurate financial reporting.

• Ensure all office functions run smoothly and efficiently.

Strategic Planning:

• Collaborate with the owner to develop and implement strategic goals and initiatives.

• Contribute to long-term business planning and guide the team through these initiatives.

• Identify areas for operational improvement and implement innovative solutions.

Innovation & Continuous Improvement:

• Stay updated on industry trends and propose new strategies to enhance the office’s performance and competitiveness.

• Drive continuous improvement initiatives to keep the office forward-thinking.

Staff Development & Morale:

• Serve as the eyes and ears of the office, identifying training needs, boosting morale, and ensuring procedures are well-documented.

• Lead by example, fostering a positive and collaborative environment and encouraging team members to excel.

• Outstanding communication skills (both verbal and written).

• Excellent interpersonal skills and a strong customer service mindset.

• Attention to detail and ability to manage multiple tasks.

• Strong time management, problem-solving, and analytical abilities.

• Ability to work well in a fast-paced, sometimes stressful environment.

• Experience managing a team and conducting performance reviews (preferred).

• Proficiency in computer applications (email, word processing, spreadsheets); QuickBooks and Square experience is preferred but not required.

• Must be adaptable, flexible, and willing to wear multiple hats as needed.

• This is a full-time, on-site position, with any remote work requiring prior approval from the manager.

• The Office Manager is held to high standards of confidentiality, particularly concerning HIPAA and privacy regulations, as deemed necessary by the company.